I can’t upload my CSV file of households

Household information must be formatted in a way that the Energy Connector can process, or the upload will be rejected. If the CSV file fails to upload, you will be notified on-screen of which information must be corrected.


If you are having trouble fixing the information or are otherwise unable to upload the CSV file, please [contact us] and we will help troubleshoot the issue.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.