Creating an Account as a State LIHEAP Administrator

State LIHEAP Administrators will be invited to create an account on the Connector by the Connector team. Organization members will receive an invitation email with a temporary password that will be used at the time of first log in.

During the onboarding process, State LIHEAP Administrators will update information about the organization and will also invite Local LIHEAP Agencies. Changing organizational details and inviting Local LIHEAP Agencies is optional and can be done later through the account dashboard. For more information see the article “Inviting Local LIHEAP."

State LIHEAP Administrators may choose to track certain household prioritization factors. This can be done during onboarding or later through the dashboard. For additional information, see the article “How do I prioritize certain household factors?”